Acceleration of Customer
Onboarding
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Goals
- Digitization and analysis of factoring request processing
- Analysis of labor costs of all operations within the process
- Evaluation of actual workload for employees and departments
- Formulating recommendations for processes optimization
Stages
Setting up data collection
- Gathering data from the company information systems
- Automating monitoring of business activity for a detailed operation analysis
Analytics
- Built dashboards with as-is process maps and KPIs
- Conducted in-depth analysis of operations within the process
- Calculated labor costs for each operation within the process
- Evaluated workload and labor contribution of employees and departments
- Identified areas for streamlining the process
- Assessed economic effects of process optimization
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out the project outcomes
out the project outcomes
Customer stories
Analysis of Personal Loan Origination Process
Analysis of Personal Loan Origination Process
Mass Recruitment Optimization
Mass Recruitment Optimization
Optimization of Operations with Individuals
Optimization of Operations with Individuals
Results
36,3%
faster onboarding
Discovered critical frictions in the process
Assessed the potential for process automation
Found the ways to fix a problem of uneven workload distribution
Formulated recommendations for streamlining enterprise information systems
The combination of Task Mining and event logs from information systems provided us with a clearer understanding of how much time specialists spend on particular requests and which apps they use (email, office apps, etc.).
— Andrey Glushak
Chief Information Officer at SberFactoring
Chief Information Officer at SberFactoring