Back office operations rationing with Proceset
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Standardizing Bank Back
Office Operations

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  • Analysis of the bank’s back office operations
  • Estimation of labor costs for each operation
  • Calculation of operation execution time
  • Updating operational standards


Setting up data collection

  • Deployment of Proceset Task Mining Clients on employees’ PCs
  • Automating monitoring of business activity for a detailed operation analysis


  • Identified and analyzed all operation execution variants
  • Created dashboards with as-is operation maps and KPIs
  • Estimated actual labor cost for each operation
  • Set up automated duration norm calculation for each operation
  • Identified discrepancies between established standards and actual labor costs
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Customer stories

Analysis of Personal Loan Origination Process

Analysis of Personal Loan Origination Process

Acceleration of Customer Onboarding

Acceleration of Customer Onboarding

Mass Recruitment Optimization

Mass Recruitment Optimization


operations with updated standards
1 month
duration of the project

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similar results?
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