Standardizing Bank Back
Office Operations
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Goals
- Analysis of the bank’s back office operations
- Estimation of labor costs for each operation
- Calculation of operation execution time
- Updating operational standards
Stages
Setting up data collection
- Deployment of Proceset Task Mining Clients on employees’ PCs
- Automating monitoring of business activity for a detailed operation analysis
Analytics
- Identified and analyzed all operation execution variants
- Created dashboards with as-is operation maps and KPIs
- Estimated actual labor cost for each operation
- Set up automated duration norm calculation for each operation
- Identified discrepancies between established standards and actual labor costs
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out the project outcomes
out the project outcomes
Customer stories
Analysis of Personal Loan Origination Process
Analysis of Personal Loan Origination Process
Acceleration of Customer Onboarding
Acceleration of Customer Onboarding
Mass Recruitment Optimization
Mass Recruitment Optimization
Results
26
operations with updated standards
1 month
duration of the project