Analysis
of Personal Loan
Origination Process
Top 5 bank in Russia unlocked $4 million per year in lost profits using detailed process analytics with Proceset
Schedule a demo
Goals
- Automate process execution data collection
- Identify inefficiencies and process deviations
- Discover the ways to streamline personal loan origination process
Proceset uses Process Mining and Task Mining technologies to analyze end-to-end business processes in details.
It allows companies to find root causes of bottlenecks and deviations in processes.
Explore how we optimized the personal loan origination process below.
Milestones
Data collection
- Deployment of Proceset Task Mining Clients on employees’ PCs
- Extraction of log data from corporate systems
Analytics
- Defined relevant metrics for process analysis: execution time, request processing speed, etc.
- Built dashboards with as-is process map and key metrics
- Restored all scenarios of actual process execution
- Uncovered reasons for deviations from an ideal process model
- Found out that many clients did not reach funds disbursement stage due to frequent revisions of loan applications
- Identified main reasons for loan applications revisions
- Discovered the ways for process optimization
Submit your email to find
out the project outcomes
out the project outcomes
Customer stories
Acceleration of Customer Onboarding
Acceleration of Customer Onboarding
Mass Recruitment Optimization
Mass Recruitment Optimization
Optimization of Operations with Individuals
Optimization of Operations with Individuals
Results
$4 million
revealed in lost profits per year
202,000
operations were analyzed with Proceset
100%
business action capture
22.2%
of clients refused to proceed after the “Revision” status of application
We visualized the end-to-end personal loan origination process, capturing all its features and details. We were also able to obtain metrics, including the labor costs for each operation. Additionally, we realized that longer application processing times lead to higher customer churn rates.
— Artyom Khvan
Head of Process Management and Organizational Development Department, Russian Agricultural Bank (RSHB)
Head of Process Management and Organizational Development Department, Russian Agricultural Bank (RSHB)