of Personal Loan
- Automate process execution data collection
- Identify inefficiencies and process deviations
- Discover the ways to streamline personal loan origination process
Proceset uses Process Mining and Task Mining technologies to analyze end-to-end business processes in details.
It allows companies to find root causes of bottlenecks and deviations in processes.
Explore how we optimized the personal loan origination process below.
- Deployment of Proceset Task Mining Clients on employees’ PCs
- Extraction of log data from corporate systems
- Defined relevant metrics for process analysis: execution time, request processing speed, etc.
- Built dashboards with as-is process map and key metrics
- Restored all scenarios of actual process execution
- Uncovered reasons for deviations from an ideal process model
- Found out that many clients did not reach funds disbursement stage due to frequent revisions of loan applications
- Identified main reasons for loan applications revisions
- Discovered the ways for process optimization
Head of Process Management and Organizational Development Department, Russian Agricultural Bank (RSHB)